Support
Stuck, or something went wrong on a trip or a job? Here is how to reach us and the answers people ask for most.
1. Get in touch
Email support@niftydriver.com, or use the contact form. A real person reads every message, and we usually reply within one working day.
So we can help quickly, include the email address on your account, what happened and roughly when, and a screenshot if you have one. For a ride or job, the date and the driver’s or customer’s first name are enough.
2. Safety
- In an emergency, call 112 or 999. Nifty Driver is not an emergency service.
- To report a driver or passenger, use Bad and the comment box after the trip (passengers) or the flag on the trip summary (drivers), or email us. Our team reviews every report.
- Safe-Drop: if you miss a check after a late trip, we email your trusted contacts a link showing where your phone is. Turn it on, and add up to three contacts, under Account → Safe-Drop.
3. Quick answers
- Left something in a taxi? Open the trip in Rides and use Call or Message to reach the driver within 24 hours of the trip. After that, email us with the date and time and we will contact the driver for you.
- Fare or receipt question? Taxi fares follow the NTA meter plus the €3 app booking fee; your receipt is under Rides → the trip → Receipt. Email us if the amount looks wrong.
- Driving with us? Fees, what you need and how to start are on Drive with us and Nifty Taxi for drivers.
- Documents under review? A person checks them, usually within 1–2 working days. You can see the status of each one in the app under Profile → Documents.
- Want to delete your account? You can, in the app: see Delete your account.
- Your data? What we collect and your rights are in the privacy policy; the rules of the service are in the terms.
4. Who we are
Nifty Driver Limited, company number 733767, 33 Brookdale Way, Swords, Dublin, Ireland, K67 W3P0.