Delete your account
You can delete your Nifty Driver account yourself, in the app, in under a minute. Here is how, what is removed, and the few records the law makes us keep.
1. In the app
- Open the Account tab (passengers) or Profile (drivers).
- Tap Delete account, read what will be removed, and confirm.
- Your account is deleted straight away and you are signed out. There is no waiting period and nothing to post.
If a ride or job is still in progress, finish or cancel it first; the app will tell you if something is blocking the deletion.
2. By email
If you no longer have the app, or you only have a website account, email support@niftydriver.com from the email address on your account with the subject “Delete my account”. We will confirm by reply and delete the account within 30 days.
3. What is removed
- Your profile: name, email, phone, photo, settings and saved places.
- Passengers: your rides, reviews, favourites, blocks, trusted contacts, Safe-Drop checks and split fares.
- Drivers: your vehicles, documents and their files, trips, jobs, quotes, earnings, ratings and availability.
- Customers: your jobs and the quotes on them.
- Notifications, push notification tokens and your sign-in itself.
4. What we have to keep
- Records of payments and paid subscriptions, for 6 years, because Irish tax law requires it. They are kept without your profile.
- Anything needed for a safety report, dispute or legal matter that is still open, until it is closed.
- The fact that a taxi licence has used its free year, without any personal details, so the same licence cannot get a second free year.
The privacy policy has the full picture of what we collect and how long we keep it.
5. Need a hand?
Email support@niftydriver.com and a person will help. Deleting your account cannot be undone, so if you only want a break, going offline or signing out keeps everything for when you come back.